CIEH Level 2 Award in Conflict Resolution and Personal Safety

Duration: 6 Hours (1 Day) – Students MUST attend all sessions.

Although, training courses can be delivered at times, and within time constraints to meet your individual needs.

Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed.

Course Content:

The law

The work environment

Resolving confrontational situations

Personal safety

Assessment method: Multiple choice examination

End Qualification: CIEH Level 2 Award in Conflict Resolution and Personal Safety

• The law
• The work environment
• Resolving confrontational situations
• Personal safety